To know more about us and our services
Frequently Asked Questions
Where can I find more information about your products and the ingredients used?
You can find these information on our website under the description. We constantly update them thanks to the input of our customers; if you do not find an answer, please feel free to contact us at vitalorganicoinfo@gmail.com and we will be happy to help you.
Where do you deliver: shipping options and costs?
We deliver in Ireland, EU countries and United Kingdom:
Ireland - via Fastway with a shipping cost of 7 eur
for orders up to 40 eur, free delivery for order above 40 eur
EU – for most of European countries the shipping
cost via DHL is 20 eur with free delivery above 100 eur; for the most distant
locations the cost is 20 eur with free delivery above 130 eur.
UK – shipping cost via DHL is 15 eur with free
delivery above 100 eur.
If you live in a remote location (an Island or
remote countryside) the shipping companies apply a surcharge – we will notify
you if we enter into this situation for your address. We will evaluate alternative
shipping via national postage when possible.
We can deliver to any other country via DHL but
need you to contact us to determine the shipping cost; please contact us at
vitalorganicoinfo@gmail.com.
When they take the parcel, the couriers will email
you tracking notifications if you have provided us a valid email address.
How long does it take for my order to arrive and how do I track it?
On average deliveries take 48 hours in Ireland, 3-4 days for UK and 5-6 days for EU; tracking information from DHL contains the expected delivery date in any case.
For tracking, please look for Ireland at Fastway emails and, for other countries, at DHL notifications.
What happens if I am missing my delivery?
The courier will send you an email to reschedule the delivery; DHL has even more options like going to their nearer depo to collect it yourself. We are usually notified by the courier as well and we will also email you to ensure that you have all the information to manage your delivery.
How do I return or exchange an item?
Simply send us an email explaining the situation and we will immediately react on it with instructions on what to do next.
How long does it take to process returns and exchanges?
The timing is depending on your location; we usually send the new product when we have received the old one back except in case of damage, we will immediately send the replacement upon you providing us with a photo of the damage to allow us to claim to the courier.
My item is damaged/faulty - what do I do?
Please contact us immediately ( vitalorgnicoinfo@gmail.com ) and provide a photo of the damage – this will allow us to immediately ship the replacement to you.
What are the shipping costs for returns and exchanges?
Costs are depending on location; in case the return is due to us sending the incorrect item we will cover the cost of returning the product.
How can I contact customer support?
Simply use our chat box or send us an email to vitalorganicoinfo@gmail.com
I am having difficulty with checking out, what should I do?
Please use the chat box, providing the details of the issue encountered.
How can I provide feedback?
Feedback is welcome at VitalOrganico; we love interacting and if this is resulting in us improving our services and products even better. Please use the chat box or email us at vitalorganicoinfo@gmail.com. You can also give us a formal review on Google or Trustpilot.